I just looked at the VCarve site to verify that we’re telling you the right thing, and I found this page from another makerspace: VCarve Pro Trial Makerspace Edition - CNC Guide - LibGuides at Pikes Peak Library District
Upon which it says “IMPORTANT! Only use version 11 of the software. Do NOT install version 11.5.” Looking at your About screen shows ver. 11.504, so I bet that’s the problem.
On the VCarve site at Makerspace Sign Up | Vectric, it says, confusingly, “We recently updated our VCarve Pro Trial Edition to v11.5. Please note that it is important that you do not update your software to V11.5. The correct version of the VCarve Pro V11 Trial Edition can be downloaded here”, with a link to
https://storage.vectric.com/VCarveProTrialEditionV11_SetupENU.exe
I can verify that the installer version on that link is 11.0. So give that a try.