Groups in Discourse can be “mentioned” in posts by using
@groupname in the post. This triggers Discourse to send notification emails to the users in the groups so (hopefully) they’ll pay attention and reply to the post in question. It’s mainly useful in the #issues-and-requests category to notify those that usually help solve the problem.
The topic template for #issues-and-requests spells out how to use them there, so while it may be lurking in obscurity generally, it’s front and center in the places it’s most useful.
Most of the area managers haven’t expanded their groups in Discourse (or really done much to foster a group of helpers/fixers outside of themselves yet), but area managers are pretty new to us, so we’ll continue to see how it all shakes out. Area managers should all be owners of their respective
@TEAM_ group, so they can add/remove/accept join requests, etc.
(Also as an aside, when one wants to talk about the groups concept generally without actually notifying a group, surround the mention in backquotes so that Discourse interprets as a
code block. )