Good day to all, I have been asking for a membership upgrade for three weeks at the desk. The upgrade option was not presented to me online which the plan at the time. I have a pending project and materials to be dropped at Lansing Network.
Thank you, Douglas Large
@brian.adams may be and to help
Evelyn, the address you provided me did not get me to Brian. I believe its incomplete, I’m being prompted to fix the address. I have posted again on the 27th with no acknowledgement.
This is effecting my income. I are the only one who has responded to me.
This is time critical for me. In need, Douglas J Large
Did the front desk say why they couldn’t upgrade your membership?
If it was because you had already purchased an open hours membership and couldn’t get door access, or because you used a library pass unfortunately @brian.adams is the only one who can fix that.
If they didn’t know how to do it or the system was broken I can go in and help you with that today.
I don’t know If you got a different email but if you tried to email Brian from that post, when someone types something like @Douglas it isn’t an email address, it just gives them a notification on this website.
Hello James. yes, that is correct, Front desk keeps saying they can’t do it. That it is an administration issue. I asked again Sunday. I have asked everyday I have checked in this month
Yes I renewed online to not stop my subscription and full hour was not an available option online. This is the situation I have been trying to resolve since Jan13, I renewed on the 12th.
I plan to be at makers tomorrow. Perhaps some of this can be addressed then. I know there is another check.in before I can have access as well. Thank you, Douglas
Hello James. yes, that is correct, Front desk keeps saying they can’t do it. That it is an administration issue. I asked again Sunday. I have asked everyday I have checked in this month
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Hi, Douglas! I just messaged Brian directly about your situation.
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Thank you. I will be at makers later today as well, Douglas
My apologies, are you referring to the @brian.adams or another address I’ve shared?
Did you get it resolved? I am having the same issue. Would appreciate any advice you might have, I messaged Brian as well.
Thanks, Jeff.